I lost my previous data by some bug, I need those data recovered.

Shoaib Sidsync

This is the name of the sheet: https://app.smartsheet.com/sheets/W8cJJg4CC5w26625vrqP8M2QPWH5PH7WV2cxFfc1

Please support me on this ASAP. Thanks.

Andrée Starå

Hi @Shoaib Sidsync

I hope you're well and safe!

There are some options.

• Check the Cell History
• Check the Activity Log and request a Snapshot
• If you have weekly backups enabled, you could check that
• If nothing above works, the last option is to send in a Support ticket through the link below.

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Shoaib Sidsync

I'd like your support in transferring ownership of all access, user groups, worksheets and components of SmartSheet to "xxx@mg2.com" and delete the account. Shoaib account mailbox has been deleted long back. Please let me know if you have queries.

Andrée Starå

@Shoaib Sidsync

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Genevieve P.

Hi @Shoaib Sidsync

As @Andrée Starå noted, if you're looking for Support from Smartsheet, you will want to open a ticket through the Portal. However if you need help with any questions about Smartsheet from other people that use the product, that's when posting here in the Community is great!

For your specific request, if you're the System Admin of the plan that has this user as a member, you can manage this yourself. Here's more information: Admin Center: Add, edit, or deactivate users. You can transfer owned items from one account to another.

Cheers,

Genevieve

Shoaib Sidsync

A new ticket was opened. Here is the link to the Smartsheet Support Portal:

Case: 06590857 (smartsheet.com)