SLA For Support Tickets?

Good Day,

What is the response time on support tickets? 06556957 is now more than a week old with zero input from anyone. Can someone in SmartSheet support take a look and see what the obstacle is please?

Thank you.


  • Genevieve P.
    Genevieve P. Employee Admin

    Hey @Simon Parkinson

    Thanks for bringing this to our attention. I'll check in with the Support team about the status of your ticket; someone should reach out to you shortly with next steps.

    In the meantime, if there's anything that the Community can help you with, please feel free to post your questions here!