Handling of Multiple Accounts

sharynb

Hi. I have two accounts; one as an external user on another vendor's project plan. I am trying to claim my second account through my company's enterprise license and the accounts won't merge. For example under the enterprise agreement, it should be SSO but I can only access SmartSheet with the email address that was set up by the vendor where I am an external user with limited privileges. I also cannot send notifications to myself (as a test). How can this be resolved? All help appreciated.

Thanks

Andrée Starå

Hi @sharynb

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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