Smartsheet changing colour and then not saving?

Michael Batt

Hi,

So typically my menu on the left is black. Sometimes (Not every time) after filtering or searching it goes a blue, it gives the impression of full functionality. Lets you update cells and attachments etc.

However when you go out of that sheet and then back in it does not show the updates?

EG I use the search to find a row, it takes me to that row but going blue on the left, I do changes, click save.

Change sheet for something else, then go back to the earlier sheet. No changes have been done or saved!

Andrée Starå

Hi @Michael Batt

I hope you're well and safe!

Strange!

Have you reviewed the Activity Log for clues? What does it show?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Michael Batt

I hope you're well and safe!

Strange!

Have you reviewed the Activity Log for clues? What does it show?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Michael Batt

Hi,

Thanks for that, it helped me diagnose that I was editing a sheet in a back up copy rather than the working set, I will discuss with the providers of the back up add on.

Thank you again!

Andrée Starå

@Michael Batt

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!