Identifying Custom fields

tkayen

I am getting a SmartSheet error saying:

Invalid response from JIRA. statusCode: 400, reasonPhrase: Bad Request Field 'customfield_10140' cannot be set. It is not on the appropriate screen, or unknown., Field 'customfield_10141' cannot be set. It is not on the appropriate screen, or unknown., Field 'customfield_10152' cannot be set. It is not on the appropriate screen, or unknown., Field 'customfield_10145' cannot be set. It is not on the appropriate screen, or unknown.

How do I identify the specific 'customfield' referenced in the error message.

Genevieve P.

Hi @tkayen

This error appears when a field that you're trying to write to is not present on the Create/Edit Screens for your project in Jira. You'll need to ensure that the Components field is added to the Edit Screen and Create Screen in JIRA for that Issue Type, or the Connector will throw an error.

Let us know if this helped!

Cheers,

Genevieve

tkayen

But How do I identify which fields the error message are referring to? That's my issue. They are not highlighted and I dont know hoe to correspond the Customfield UD number with a specific field.

Genevieve P.

Hey @tkayen

I'd recommend posting in the JIRA / Atlassian Communtiy as they may be able to help you find a JIRA Custom Field ID that's surfaced in the error message.

Here's an article I found that may help as well:

https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html#:~:text=The%20custom%20field%20IDs%20used,present%20on%20the%20issue%20only.&text=%3E-,In%20the%20above%20example%2C%20the%20custom%20field%20ID,10026%20for%20the%20Approvals%20field.

Cheers,

Genevieve