Form - proof of telephone number

Hey all,

i just created a form in order to collect mobile numbers. However, if i do activate the "proof of reasonability", the form always tells me that the number was incorrect.

Nevertheless, the number is mine and it is correct ;)

Has anybody an idea, what I can do?


All the best

Florian

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Florian Rose

    I hope you're well and safe!

    Can you share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

    I hope that helps!

    Be safe, and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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  • Monique_Odom_Comcast
    Monique_Odom_Comcast ✭✭✭✭✭✭

    Hello @Florian Rose,

    It looks like the form is requiring some additional digits before it validates the number. If there are any leading or trailing digits you have left off, try adding those. If you have entered the full phone number, my suggestion would be to reach out to the Smartsheet Support team, as the German phone number validation may need to be updated.

    If my comment helped you, please help others by marking it as an accepted answer and consider helping me by clicking the 💡Insightful or ❤️Awesome buttons below!

    Monique Odom

    Business Process Excellence Manager

    Smartsheet Leader & Community Champion

    Pronouns: She/Her (What’s this?)

    “Take chances, make mistakes, get messy!” – Ms. Frizzle