Website report shows Link out to: <unknown sheet>

Andrea Westrich
Andrea Westrich โœญโœญโœญโœญโœญโœญ

We I use iframe to put a report on my web page, after it loads on the page I see the message Link out to: <unknown sheet>, What is causing this and how to I fix it? The report comes from a single sheet.

Screen Shot 2023-11-10 at 3.13.04 PM.png


Answers

  • jmyzk_cloudsmart_jp
    jmyzk_cloudsmart_jp Community Champion

    Hi @Andrea Westrich

    I did some experiments.

    1. When I delete the source sheet, I get the "Link In from: <unknown sheet>, but it has an error message that the linked cell has been removed.
    2. When I removed the share to the source sheet, I got the "Link In from: <unknown sheet>, which is still active.
    3. When I deleted rows with Link out at the source sheet, it just removed the Link.

    Based on the experiment, you lost the share to the source sheet.

    Smartsheet

    https://app.smartsheet.com/b/publish?EQBCT=606b109709634cd2b0a2ee8b17a6f235

    Source Deleted

    User: "image.png"


    Source Share Removed

    User: "image.png"


  • Andrea Westrich
    Andrea Westrich โœญโœญโœญโœญโœญโœญ

    Hi jmyzk_cloudsmart_jp,

    Thank you so much for this work!

    Forgive my lack of understanding, what specifically do you mean you "removed the share"? How did you do that?

    I sincerely appreciate your help!

  • jmyzk_cloudsmart_jp
    jmyzk_cloudsmart_jp Community Champion

    @Andrea Westrich

    The "removed the share" typically happens if someone moves a link-out sheet from a workspace with which you have some access to a workspace you do not.

    In the experiment, I went to a different account, B, created a sheet, shared the sheet with my regular account, A, made an outbound link to a sheet of A, and then removed the share to A.

    Then, ย I got the "Link In from: <unknown sheet>, which is still active. So, if I go to account B and change the link-out cells, the change gets reflected in the sheet in A.