Website report shows Link out to: <unknown sheet>

Andrea Westrich

We I use iframe to put a report on my web page, after it loads on the page I see the message Link out to: <unknown sheet>, What is causing this and how to I fix it? The report comes from a single sheet.

jmyzk_cloudsmart_jp

Hi @Andrea Westrich

I did some experiments.

1. When I delete the source sheet, I get the "Link In from: <unknown sheet>, but it has an error message that the linked cell has been removed.
2. When I removed the share to the source sheet, I got the "Link In from: <unknown sheet>, which is still active.
3. When I deleted rows with Link out at the source sheet, it just removed the Link.

Based on the experiment, you lost the share to the source sheet.

Smartsheet

https://app.smartsheet.com/b/publish?EQBCT=606b109709634cd2b0a2ee8b17a6f235

Source Deleted

Source Share Removed

Andrea Westrich

Hi jmyzk_cloudsmart_jp,

Thank you so much for this work!

Forgive my lack of understanding, what specifically do you mean you "removed the share"? How did you do that?

I sincerely appreciate your help!

jmyzk_cloudsmart_jp

@Andrea Westrich

The "removed the share" typically happens if someone moves a link-out sheet from a workspace with which you have some access to a workspace you do not.

In the experiment, I went to a different account, B, created a sheet, shared the sheet with my regular account, A, made an outbound link to a sheet of A, and then removed the share to A.

Then,  I got the "Link In from: <unknown sheet>, which is still active. So, if I go to account B and change the link-out cells, the change gets reflected in the sheet in A.