Trouble adding users

jordana_12

I am trying to add internal users to my Smartsheet account (non-license users). I have sent the invites to people on my team. When they go to accept the invite, the link takes them to the Smartsheet homepage to create a new account as a free trial. From my end, it still says their invite is "pending" as if they haven't accepted it.

Does anyone have any suggestions on how to fix this? I haven't heard back from Smartsheet's help center. Thanks!

Genevieve P.

Hey @jordana_12

Your new users will need to sign in or create an account to then accept your invite. They accept from within the Smartsheet application via a pop-up window!

Here's more information: Be aware of new Smartsheet invitation email experience

Cheers,

Genevieve