Anyone else lose access to Smartsheet after the recent update?

Sarah Donnelly

I got a Smartsheet update alert earlier today and I chose update on the next launch. Then, when I went to launch my Smartsheet desktop later in the day, nothing happened. Waited 4 minutes to get a login window and nothing happened. I tried to join from a browser but it wouldn't open a login window. Thought I'd ask the community if others were seeing this too.

thanks, SarahT

Andrée Starå

Hi @Sarah Donnelly

I hope you're well and safe!

HAve you tried to restart the app? Any difference?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

Hi @Sarah Donnelly

I hope you're well and safe!

HAve you tried to restart the app? Any difference?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Sarah Donnelly

Hi Andrée - I uninstalled and reinstalled the desktop app. Then, it asked me to update again, which I did, and I was back in business. 🙂

Andrée Starå

@Sarah Donnelly

Excellent!

Glad to hear it's working again!