Approval Workflow

When an approver receives an email notification for an approval request, can they directly approve or deny the request within the email itself, or must they follow a link to the SmartSheet platform to complete this action? I would expect that approval could be done directly through the email notification. Currently, my notifications are functioning, but I don't see an option to approve or deny within the email.


  • che.rabajante
    che.rabajante ✭✭✭✭✭

    Hello @JHaragan

    Automated Approval Workflows empowers designated approvers to take immediate action on approval requests directly from their email notifications. This feature allows recipients to swiftly approve or decline requests without the need to navigate away from the email interface, significantly streamlining the approval process.

    Here's a sample:

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @JHaragan

    I hope you're well and safe!

    Unfortunately, it's not possible now to answer directly in the email (only works in the app), but it's an excellent idea!

    I hope that helps!

    Have a fantastic weekend & Happy Holidays!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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