Direct User responses to a specific email id

Gaurav Chauhan
Gaurav Chauhan ✭✭✭✭✭✭

Hi team

I have a scheduled reminder setup that goes out to the contacts when ac action is due.

I have setup "Send from my organization' via Smartsheet as the sender. So these messages are received From: "Org name"via Smartsheet <[email protected]>

However, when the contact replies to these reminders, they come to my email ID. (Because I am the owner of the sheet)

Is it possible that the responses are directed to a specific department ID which I share in the reminder message.

Thanks.

Answers

  • Ray Lindstrom
    Ray Lindstrom ✭✭✭✭✭✭
    edited 12/22/23

    Hi @Gaurav Chauhan,

    These are the only options you have.

    The only way you can have the email directed to a user account other than the owner's is to use the "Send from triggering user". That unfortunately won't work for you because the department email likely won't be the user account in Smartsheet that triggers the event. The other two options will result in the email going to the sheet owner.

    Unfortunately you can't define a specific email address as a "Reply to".