Smartsheet link directs to Home instead

js6911

Hi all,

I have been sent different Smartsheet links and they all lead me to the login page, and then to the home page, and never to the actual sheets in question. This is regardless of whether I have logged in already, logged out, cookies cleared, browser restarted, or computer restarted.

Any pointers would be appreciated.

Using MS Edge.

Andrée Starå

Hi @js6911

I hope you're well and safe!

Strange! Have you tried going back to the first page after you log in?

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

js6911

Yes I did, and it just asks me to log in again, and then back in a circle we go...

I'll raise a ticket.

Thank you!

Andrée Starå

@js6911

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!