Life of a Ticket
Hello friends!
I am creating a log which tracks the life of tickets we open. When we change the assignment group or status of the ticket, I would like for a new row to be automatically be created, preferably a child row so I can somehow only count parent rows hopefully in totals. Is this possible? Either of these :)
Thank you in advance!
Answers
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Hi @Michele R.
I hope you're well and safe!
Another idea could be to copy the row to another sheet with automated workflows and reference it as needed.
Make sense?
Would that work/help?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hello @Andrée Starå - I hope you are well! No, that doesn't get me where I need to be unfortunately. At least I don't think so. Can you tell me more about your idea?
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