Life of a Ticket

Michele Rosenberg

Hello friends!

I am creating a log which tracks the life of tickets we open. When we change the assignment group or status of the ticket, I would like for a new row to be automatically be created, preferably a child row so I can somehow only count parent rows hopefully in totals. Is this possible? Either of these :)

Thank you in advance!

Andrée Starå

Hi @Michele R.

I hope you're well and safe!

Another idea could be to copy the row to another sheet with automated workflows and reference it as needed.

Make sense?

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Michele Rosenberg

Hello @Andrée Starå - I hope you are well! No, that doesn't get me where I need to be unfortunately. At least I don't think so. Can you tell me more about your idea?