Send from my organization is gone from workflows

I am no longer able to see "Send from my organization" in the customized message option in workflow creation. I can still see the option on existing ones, but when I create a new workflow it is gone. I did confirm my Automation permissions is set to "Unrestricted".

Was there a change this week that removed this option? It just happened this week. Please help?

1) Screenshot of existing workflow - not missing

2) Screenshot Automation permissions

3) Screenshot workflow option missing


  • ro.fei
    ro.fei ✭✭✭✭✭

    I just created a new workflow to see & the option is still showing up for me:

    My guess is it's probably just one of those random errors that pops up from time to time. Have you tried closing out of all Smartsheet tabs & reloading?

    Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. This will make it easier for others to find a solution or help to answer!

  • Dina K.
    Dina K. ✭✭✭

    Thank you for posting, I will try logging out completely. I currently do not use the desktop app

  • Dina K.
    Dina K. ✭✭✭

    UPDATE - this is occurring when I use Smartsheet in the browser, I am a system Admin on our enterprise plane and also part of the Early Adopter Program.

    I logged out of Smartsheet and back in and continue to have the issue in the browser. However this is not an issue when I use the Windows desktop application.

    Is there a fix for this when Smartsheet is used in the browser, and not the application version?

  • Dina K.
    Dina K. ✭✭✭

    Support ticket submitted and issue has been resolved on 1/25/24. not sure what the fix was though? thank you