'Send from triggering user' not working when alerting contacts in a cell.

dgrant28

When alerting contacts in a cell and using 'Send from triggering user' the alert is incorrectly being sent as from the user who created the workflow. When alerting specific users not referencing contacts in a cell then it sends the notification correctly from the triggering user. Has anyone else experienced this issue?

Paul Newcome

How is your automation set up?

dgrant28

See below, thank you!

Martin_M

The "triggering user" needs to have these fields filled out in the Profile Settings for the "Sent from Triggering User" option to work.

My guess is, that the person also would need to be registered and have a valid email address entered for any automation to properly function.