How to reduce connected user count?

Ayperi Uzun

As our contract is scheduled for renewal on February, I plan to do user clean-up as the system administrator before the renewal takes place. I'm currently considering whether it would be more effective to remove the identified users entirely or simply deactivate them to reduce the overall connected user count. Your guidance on this matter would be greatly appreciated.

Genevieve P.

Hi @Ayperi Uzun

If your users previously had a license, then removed and deactivated users will still be included in your Connected User count as "Previously Licensed Users" if they interacted with any of your sheets/content in the last 365 days, regardless of when they were deactivated or removed.

There's a pie chart that has some useful information for how a Connected User count is generated in this Help Article:

Admin Center: Plan Insights | Smartsheet Learning Center

https://help.smartsheet.com/articles/2482743-plan-insights#toc-connected-users

The plan usage report offers key metrics and trends on plan information, the l

Cheers,

Genevieve

Genevieve P.

Hi @Ayperi Uzun

If your users previously had a license, then removed and deactivated users will still be included in your Connected User count as "Previously Licensed Users" if they interacted with any of your sheets/content in the last 365 days, regardless of when they were deactivated or removed.

There's a pie chart that has some useful information for how a Connected User count is generated in this Help Article:

Admin Center: Plan Insights | Smartsheet Learning Center

https://help.smartsheet.com/articles/2482743-plan-insights#toc-connected-users

The plan usage report offers key metrics and trends on plan information, the l

Cheers,

Genevieve

Ayperi Uzun

Thank you for your response, this is very helpful.