Do not see "snapshot" option to request previous version of document.
Hello,
I have researched a fix on my own for 2 hours but I give up. Can you help?
I messed up and would like to go back to a previous version of my document. I hear I go to "file" then "view activity log" then search for version I want to request, then supposedly a "request snapshot" should appear. It does not. I work for a company that uses Smartsheet. The tech desk says I am a licenced user so I believe I should be able to see that feature. Does anyone know why I can only download the history log and cannot request a snapshot of previous version? Much appreciated as my whole sheet disappeared when I tried to run an automation to move completed status rows to another sheet. The target sheet does not have the items in it either so I can't just move them back.
Thank you so very much.
Answers
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Hi @jccarley
I hope you're well and safe!
What access to you have? You have to be the owner or admin to access the snapshots.
Was that the issue?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I am the owner of the sheet. It still does not appear as an option. Any other thoughts?
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Which plan do you have?
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Figured it out! I did not realize that not every line of the history can give a snapshot. Once I scrolled down a bunch, I found lines with down arrows where I could request a snapshot! Thanks.
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Easy to miss!
Happy to help!
✅Please support the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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