The format in my automated emails keeps changing.
I set up an automation based off of a specific change in my sheets. It will work properly to send all row information and attachments, and then it will change format, and the attachments are no longer accessible. If you reset the automation it will work correctly for one email and then change format again.
I am so frustrated.
Help!
Answers
-
Hi @CFastenau
Attachments will only appear in alert emails if the trigger happens at the same time as the attachment, or if the attachment itself is the trigger. See the note in this Help Article: Select what’s included in an alert or request
If this doesn't explain what you're seeing, it would be helpful to see screen captures of your sheet, the email in its two formats, and the workflow set-up, but please block out sensitive data.
Thanks!
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.7K Get Help
- 433 Global Discussions
- 136 Industry Talk
- 468 Announcements
- 4.9K Ideas & Feature Requests
- 143 Brandfolder
- 147 Just for fun
- 64 Community Job Board
- 466 Show & Tell
- 32 Member Spotlight
- 2 SmartStories
- 298 Events
- 36 Webinars
- 7.3K Forum Archives