The format in my automated emails keeps changing.

CFastenau

I set up an automation based off of a specific change in my sheets. It will work properly to send all row information and attachments, and then it will change format, and the attachments are no longer accessible. If you reset the automation it will work correctly for one email and then change format again.

I am so frustrated.

Help!

Genevieve P.

Hi @CFastenau

Attachments will only appear in alert emails if the trigger happens at the same time as the attachment, or if the attachment itself is the trigger. See the note in this Help Article: Select what’s included in an alert or request 

If this doesn't explain what you're seeing, it would be helpful to see screen captures of your sheet, the email in its two formats, and the workflow set-up, but please block out sensitive data.

Thanks!

Genevieve