Adding in Request/Ticket Number to @mention comment email notifications

Is there a way to make sure that when someone is @mentioned in a comment the automatically assigned Request Number is included in that email notification?

Best Answer

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @NemmieS

    The row number will be included, along with the Primary Column cell information below the Sheet Title. If your Request Number is the first data point in the Primary Column it will be included!

    Otherwise, there isn't a way to customize what cell information you want to show in an @mention type of notification. Please submit your feature request to the Product team by creating an Idea Post in the Smartsheet Product Feedback and Ideas topic here in the Community.

    Cheers,

    Genevieve

Answers

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @NemmieS

    The row number will be included, along with the Primary Column cell information below the Sheet Title. If your Request Number is the first data point in the Primary Column it will be included!

    Otherwise, there isn't a way to customize what cell information you want to show in an @mention type of notification. Please submit your feature request to the Product team by creating an Idea Post in the Smartsheet Product Feedback and Ideas topic here in the Community.

    Cheers,

    Genevieve