Disable License Trial
Options
Comments
-
This free trial option has to stop. For an organization with Enterprise account this option is nothing but a nuisance as it's against our License request/approval process. This causes unnecessary anxiety for the users and additional work for our support team.
-
I agree 100%.
-
This is absolutely a basic requirement for Enterprise licence tenants. We dish out licences based on a business process and we are not interested in users 'helping users start to solve their urgent business processes right away' - not that we don't want those processes solved, we just can't have it done in an uncontrolled and unaudited way.
-
or at least notify the system administrators so they can do proper intake of those users and make sure they get the correct licensing and feature enablement. By not allowing control of this is a significant burden to large businesses using Smartsheet. Circumventing account management is something everyone frowns upon.
-
The comments on this thread completely align with the problems this feature has caused for our Enterprise Account. It is completely bypassing all the controls we have in place for our organization’s licensing. Many of our license requests are accidental or need further education regarding our licensing requirements, however, they are instead given the capabilities of a licensed user for 30 days as a trial automatically. Once that time is up, they get the option to make a free account. It has caused so much confusion for our users and more work for the admins. Content is being created and after 30 days there is a huge mess. There doesn’t seem to be any way to get anyone off the “free” trial. Smartsheet has been very vague when being questioned on this and clear answers have not been given.
Admins are who should assist our users with “solving urgent business needs”, not Smartsheet, who does not know what our business needs are.
At the BARE minimum, if Smartsheet will not remove this feature, there should be functionality added that the free account sign-up goes through the admins instead of it being automatic OR give Admins the ability to turn OFF this feature.
-
I agree with what everyone has said above. I was just contacted by a user who is an admin for a particular sheet. They are presented with two options in the pop up message. One is 'Upgrade Options' and the other 'Switch to Free'.
Smartsheet admin by day, home chef by night
-
100% agree with the above comments. Smartsheet may feel that encouraging users to request a license is in their best interest, but this method is very inappropriate for an application that considers itself 'enterprise-ready'. It's messy and creates additional work for the customer.
-
This is also causing mayhem in our company. Free trials are fine for consumers. This only causes shadow IT in SMB and enterprise. Please please please disable.
-
Seems as though this idea has already been requested. Why can't users and/or organization admins disable the license request message??? Beyond wasting screen space, this message is unnecessary since users continue to receive the message but cannot acknowledge/hide it. A user might operate SmartSheets, unlicensed, for an indefinite period of time and does NOT need to keep seeing this.
-
Here is my summary of this post / product feedback request. I have put this language in my onboarding material for my organization as it is a DAILY issue that undermines our entire adoption of Smartsheet. I hear about the confusion and distress regarding the free trial not only on a daily basis but from LEADERSHIP and PROGRAM SPONSORS who are beyond concerned (taking action) as this tool is creating anxiety throughout the program. They hear that Smartsheet is great, but they also hear that "it's only great if you're licensed" and "since we can't license every single employee, we can't gain efficiency from it and should probably use something else instead, like SHAREPOINT."
This "feature" is driving enterprises BACK to SHAREPOINT. Do you hear me now?
The Smartsheet "free trial" feature allows new, unlicensed users to access full Smartsheet capabilities for a 30-day trial period. This feature is intended to help users quickly learn and understand the full capabilities of Smartsheet. However, it operates automatically and bypasses your org's controls on license distribution, leading to ...
- confusion due to sales rep contacts and trial ending emails
- undermining existing governance models
- adds administrative burden and disrupts established workflows
- users may lose information (note, ONLY within documents they create using the trial)
If possible, please avoid accepting the free trial during onboarding to Smartsheet. If not possible to avoid or you have already accepted the free trial, don't worry! Simply notify the Smartsheet System Administrators (PMO). Smartsheet admins will advise you on how to proceed, ensuring compliance with current internal processes. Use the "Enhancements Request" form to notify the PMO: [a link to a form they can use to request all manner of Smartsheet related support from Smartsheet System Administrators. You know, the power users this feature burdens?]
AT LEAST GIVE US SOME CONTROL AS TO WHETHER OR NOT THIS IS A PROBLEM FOR OUR ENTERPRISE PLAN
