Error Message - 'You no longer have permission to make these changes. Your changes cannot be saved.'

L. Barrett

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The user is an Editor on the report and on the underlying spreadsheet so access should not be an issue. She is using the desktop app so shouldn't be a cache issue. Not sure what else to try.

Genevieve P.

Hi @L. Barrett

Is there any possibility the Role they're a part of in the Workapp has been changed from Editor to Viewer while they were making their edits?

L. Barrett

@Genevieve P. not that I can see.

Genevieve P.

Hi @L. Barrett

Please have the user log out of all instances of Smartsheet & Workapps, then log in again and make edits through the Workapp.

If they still receive that error message even though their role should allow them to edit, please contact Smartsheet Support with a screen recording, the user's email address, and the underlying report/sheet information.

Thanks,

Genevieve