Conversations, At-Mentions & when to expect Email alerts to Responses
Wanting to understand when a user should expect to receive an email alert in various comment response scenarios...
I post a comment and use an at-mention.
That user responds directly from the email and I receive an alert that they responded (whether they at-mention me in their response).
However, when that user opens the Smartsheet and replies/responds directly from the comment field in the Smartsheet....
Should I receive an alert that they responded (whether or not they at-mention me in their response)?
My test isn't producing an email alert when a response is entered directly in the Smartsheet and I'm hoping you can help clarify.
Best Answers
-
Hi @Mary Farmer,
From my experience, I believe that if the user opens the sheet and then uses the reply option to reply inline to your comment then you do receive a notification. If they add a new comment it would not notify you unless they @ mention you.
John
-
Thanks!
Answers
-
Hi @Mary Farmer,
From my experience, I believe that if the user opens the sheet and then uses the reply option to reply inline to your comment then you do receive a notification. If they add a new comment it would not notify you unless they @ mention you.
John
-
Thanks!
