Workflow: Select Destination Sheet Not Working

PEvansLC

Hello, I am attempting to create a simple workflow to move rows from one sheet to another.

I am a licensed user, Sys Admin, both sheets reside in the same Workspace, I am the Owner of the Workspace and the Sheets. The source sheet was created weeks ago and the designated sheet a few hours ago. I have refreshed my session in both sheets. Exited and restarted the session. Yet, each time I try to complete the step "+ Select a sheet", in the workflow template, no matter what I type in the search box, the result is always "Something went wrong and we couldn't process your request."

I tried typing the entire name, tried just a key word, tried copying and pasting the sheet title via [Ctrl C/Ctrl V] and still no results. I even tried to create the workflow from scratch instead of using the template, and still no results.

What am I doing wrong? Thanks in advance.

SmartWay360

Hi,

Try to use different version of the browser and perhaps delete cookies.

Best,

Beata

Andrée Starå

Hi @PEvansLC

I hope you're well and safe!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

SmartWay360

Hi,

Try to use different version of the browser and perhaps delete cookies.

Best,

Beata

Andrée Starå

Hi @PEvansLC

I hope you're well and safe!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

PEvansLC

@SmartWay360 @Andrée Starå Thank you both. A full pc shutdown and fresh start with a new day was not sufficient. However, clearing the cache from the past 24-hours worked. I am uncertain as to why that is necessary.

Maybe next time I encounter this error I should take it as a sign that I need to shutdown for the night since I was trying to get this workflow added late into the evening. 😉

Andrée Starå

@PEvansLC

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!