Has anyone had issues with copying rows to other sheets?

TroyDunn ✭✭✭✭
edited 03/20/24 in Smartsheet Basics

I've tried manually copying rows through the row menu from different sheets this morning and they're not appearing on the destination sheets. I also have sheets with an automation rule to copy rows and that is not working either. The automation rule says that it ran but rows are not copied to the destination sheet. I haven't had any problems with this until today.



  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @TroyDunn

    I hope you're well and safe!

    Have you checked the Activity log for clues?

    Try these troubleshooting steps first.

    • Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
    • Log out / in again
    • Try a different browser
    • Try the browsers in Private/Incognito mode
    • If possible, check if other users have the same issue

    If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

    Did that work/help?

    I hope that helps!

    Be safe, and have a fantastic week!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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