Client Access to Dashboards

Jennifer Parins

I have a system of dashboards that are interconnected. When I attach the URL to the client portal, they should be able to access all of the other connected dashboards for the company's departments. However, I am struggling because they are not able to access the dashboards using the given URL. I have made progress because I had a tester see the original dashboard, but when they are trying to see the departments they have to enter emails or have a Smartsheet account.

I have tried publishing all of the connected dashboards and that is not fixing the problem. All of the client's employees have had all of the dashboards shared with them. When I test it, all of the dashboards are connected, but without an account they are not able to move among dashboards.

Please help. What am I missing?

JamesB

@Jennifer Parins

I am assuming, based on your post that you have links within the dashboards that link to other dashboards. Have you updated those links to be the published link?

Jennifer Parins

Yes, all dashboards that are linked to the original one are published.

I have also tried to delete the original link from pre-publish and relink after they have been published.

Genevieve P.

Hi @Jennifer Parins

To clarify what James means, the Published URL is different than the URL of the actual Smartsheet item.

Can you show the Widget Setting you're using? If you're linking to "another Smartsheet item" then it's using the URL that needs to be shared. You'll want to change that to link to an external link, then use the Published URL specifically. Let us know if that helps!

Jennifer Parins

Thank you. I was not using the separate external link. I was linking as a Smartsheet item.

Much appreciated!

Jennifer Parins