Login Issue!

Raj Rajput

Hello,

My team members are unable to log in to the workspace they're encountering an error message that says 'Oops, something went wrong' have attached the Screen shot for your reference.

Andrée Starå

Hi @Raj Rajput

I hope you're well and safe!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Raj Rajput

I hope you're well and safe!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Raj Rajput

Hello Andree,

Yes, it's running smoothly now. I appreciate your assistance.

I have another question: What if we need to create a form where we input data and it automatically updates the target sheet, while also generating indents automatically for making child row.

MKing

Hi,

I am writing on behalf of my colleague.

She is unable to sign in to her Smartsheet. Format of our company emails has recently changed from firstinitialLastname@ to firstname.lastname@

She has requested to have a sheet shared with her in the new format but it keeps defualting her sign in to the previous format email.

How do we rectify this? It will not recognise her email.

Thanks

Andrée Starå

Hi @MKing

I hope you're well and safe!

Has her email been changed/updated by a System Admin account in user management?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!