"Send from Triggering User" in Automations not always accurate

Audrey Hoehner
edited 04/01/24 in Smartsheet Basics

I have noticed that often when I have an Automation send emails from the triggering user it defaults to the sheet owner instead of who actually made that change. I know that this is how it is supposed to work when there is more than one person triggering the Automation, but in this case I am relatively certain that only one person could be triggering a change in a specific row, as they are changed via Update Request.

I would like to make greater use of this feature, but only if I can figure out why it only works some of the time. Any ideas on how to make it more accurate would be helpful!