Automation sending emails without conditions being met
Starting a few days ago, I am receiving automation emails from Smartsheet for conditions that have not been met. These workflows were implemented several years ago, and have never had a problem like this. I went and triple checked to confirm the conditions are not met. I deactivated the automation and reactivated thinking maybe there was a bug. Anybody else seeing this happen? Any suggestions on how to address? Thank you in advance.
Answers
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Hi @danrenew
Are you still seeing this? Is it possible that the Condition in your sheet has changed? For example, if your Condition block is looking to exclude a specific number, but the number is now being seen as text in the sheet?
It would be useful to see a screen capture of the workflow set-up and an image of the underlying sheet, but please block out sensitive data.
Thanks!
Genevieve
