Emails are not sending?
Hello,
I know this has been asked before but I am having trouble with emails not sending out. I have checked my notification settings. All other emails send out via automation but specifically this one wont send out and i am confused why. I am currently sending to myself. The additional info res. is just a normal text field.
Answers
-
When you say you checked your notification settings, do you mean you confirmed that this box is checked?
If this is Un-checked, then any time you're the person that made the change to that "additional information response" column it would skip sending you the notification.
If this is checked, then I would test a few other things:
- Are you receiving the notification in-app (the bell icon), just not as an email?
- If so, this indicates that your inbox may be flagging this specific automated alert as Spam - please check your Spam filters or third party inbox filters. (See: Issue: Email not received from Smartsheet)
- Is it possible you unsubscribed from this specific Alert?
- Copy the Workflow by duplicating it, then deactivate the original one to see if that sends the email.
Cheers,
Genevieve
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