Emails are not sending?

Jeremy Oesch

Hello,

I know this has been asked before but I am having trouble with emails not sending out. I have checked my notification settings. All other emails send out via automation but specifically this one wont send out and i am confused why. I am currently sending to myself. The additional info res. is just a normal text field.

Genevieve P.

Hi @Jeremy Oesch

When you say you checked your notification settings, do you mean you confirmed that this box is checked?

If this is Un-checked, then any time you're the person that made the change to that "additional information response" column it would skip sending you the notification.

If this is checked, then I would test a few other things:

• Are you receiving the notification in-app (the bell icon), just not as an email?
  • If so, this indicates that your inbox may be flagging this specific automated alert as Spam - please check your Spam filters or third party inbox filters. (See: Issue: Email not received from Smartsheet)
• Is it possible you unsubscribed from this specific Alert?
  • Copy the Workflow by duplicating it, then deactivate the original one to see if that sends the email.

Cheers,

Genevieve