Can't find sheets assigned to new user

Karl Trepanier

hello,

Personnel changes. Need to move assets from current user to his/her replacement.

1- Created new user

2- Transferred owner permissions and owned groups to new user

3- Deactivated old user

On new user profile, i run "Sheet access report" and see the 2 sheets he/she has inherited. The new user cannot see these nor i (admin) cannot see nor find these sheets via search bar.

What step am i missing?

Thank you

Andrée Starå

Hi @Karl Trepanier

I hope you're well and safe!

Has the new user checked the Sheets section?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Karl Trepanier

Yes, the new user has checked the sheets section. Also, the specific sheets do not come up for them when they search.

Andrée Starå

@Karl Trepanier

Maybe also check so it didn't transfer to someone else, maybe you?

Also, your description doesn't mention transferring the actual assets.

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Pauline J

Hello —

https://community.smartsheet.com/profile/Andr%C3%A9e%20Star%C3%A5

I have the same type of challenge. Transferred ownership of all assets from EmpA to EmpB yesterday. Not everything transferred. EmpB can't see 5 sheets and a report and a dashboard. When I run the asset list, the untransfered sheets are still showing as owned by EmpA.

Any thoughts?