Workflow Email Address Gets Blanked Out
I have built and successfully used a workflow for sending me an email when a specific condition in a sheet is met. Because automation is sheet-specific, I copied the associated sheet (I will eventually need 700+ of these) several times and discovered that the my email address is removed from the notification, resulting in the "Unable to Run", "This action has no recipients...". I have gone back repeatedly to re-add my address, and although it seems to change and then subsequently save, if I go back and look only moments later - the address is gone once again. Additionally, even though I have edited the workflows, the "Last modified..." date has not updated since the original was created.
Any help on this would be appreciated - these notifications are critical. Do workflows have to be built from the ground up EVERY SINGLE TIME?
Answers
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Hi @bkw1962
I hope you're well and safe!
Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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