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Introduction

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Hi, I'm Jacque. Here's my story….

Where do you work and what’s your department/role?

  • I work for DOTComm: Douglas Omaha Technology Commission. We are a non-profit quasi-government organization that provides various IT support/services to Douglas County, Nebraska, which includes Omaha. (I'm from the area that was recently in the news for our plethora of tornados last Friday. )
  • I am the manager of our Service Management team. I previously managed our Service Desk, Desktop Support, and Asset Management team.

How long have you been using Smartsheet or Smartsheet Gov?

  • I introduced Smartsheet to my current organization about 4 ½ years ago, but I have been using It since 2015 when I helped roll it out at eBay and PayPal.

How are you using Smartsheet or Smartsheet Gov today or planning to in the future?

  • Our PMO uses it for Project Management. I personally use it more for forms and workflow. I have made it my “life’s mission” to get rid of paper. “ 😊

What else would you like to learn from your peers in government?

Two things:

Has anyone integrated Smartsheet with their IT ticketing system?

Would love to be pointed to success stories about replacing “paper” processes in local government!

Thanks!

Jacque

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