Hi, I'm Jacque. Here's my story….
Where do you work and what’s your department/role?
- I work for DOTComm: Douglas Omaha Technology Commission. We are a non-profit quasi-government organization that provides various IT support/services to Douglas County, Nebraska, which includes Omaha. (I'm from the area that was recently in the news for our plethora of tornados last Friday. )
- I am the manager of our Service Management team. I previously managed our Service Desk, Desktop Support, and Asset Management team.
How long have you been using Smartsheet or Smartsheet Gov?
- I introduced Smartsheet to my current organization about 4 ½ years ago, but I have been using It since 2015 when I helped roll it out at eBay and PayPal.
How are you using Smartsheet or Smartsheet Gov today or planning to in the future?
- Our PMO uses it for Project Management. I personally use it more for forms and workflow. I have made it my “life’s mission” to get rid of paper. “ 😊
What else would you like to learn from your peers in government?
Two things:
Has anyone integrated Smartsheet with their IT ticketing system?
Would love to be pointed to success stories about replacing “paper” processes in local government!
Thanks!
Jacque
