Please standby at log in (all browsers)

WendellG

This just started about a month ago and I haven't had any recent updates that should have affected log in to Smartsheet. Have bookmarked the log in page and used this same url for all log ins. In Chrome (both incognito and not), Edge and Firefox after sign in shows the blue screen and displays "Please standby" message and never displays Suggested for you page. It seems to really be hit and miss as sometimes I can close any of the browsers try again and it works, or press the browser refresh. Not always. for instance having this issue on all browsers and finally got in through Firefox, opened a new tab in Chrome after logging in to community and was able to click the bookmark to log in and it worked perfectly fine. It's just becoming very frustrating and taking up to 15 min or more playing around in various browsers to get it to log in. Any suggestions?

Genevieve P.

Hi @WendellG

Is there any possibility this could be related to your internet connection? If your internet speed is fine, then the next thing I would check is the browser versions you're using.

Here's a Help Article that goes through some troubleshooting steps you can try:

https://help.smartsheet.com/articles/2482310-issues-loading-saving-downloading

I would also suggest making sure that the URL you have bookmarked is the following: https://app.smartsheet.com

Let us know if any of that helped!

Cheers,
Genevieve