Email received from Form to say "'user' via Smartsheet"

Martin_M

Hi all,

when a user, that a smartsheet and the respective form to be filled out were shared with, fills out the form and submits it, emails received in Outlook say:

— that would be me, but other users are the ones filling out the form and submitting it but it still shows my name (since I am the sheet owner).

For the above to happen, I configered the message and had selected "Send from triggering user". I was under the impression, that the "triggering user" was the person filling out the form. In the form that person also is required to select their email address in a drop down.

I already configured the subject line in the automation to say: {{Request Type}} submitted by {{SNet Rep}} and that DOES work and arrive correct, and as expected, in Outlook.

The only thing that doesn't work is, that the "header" of the email says - no matter who fills out the form - "Martin Maschke via Smartsheet".

What would I need to do, to have my name changed the person's name, that actually fills out the form and submits it?

THANK YOU ALL in advance!

Martin

dojones

Use a Requested By column in your form or maybe use the Submitter column. Then just send from Smartsheet Automation.

Request Submitted by {{Requested By}} or use {{Submitter}}

Martin_M

https://community.smartsheet.com/discussion/comment/434558#Comment_434558

Hi and thank you for your reply.

If I select "Send from Smartsheet Automation" from the drop down menu, the emails are received saying:

"Smartsheet Automation"

Before I had the option "Send from triggering user" selected and emails would arrive like this:

Since I'm the owner of this smartsheet, the option "…triggering user" would show only my name in the line "Martin Maschke via Smartsheet" and not the person's name that filled out a form that then populated the smartsheet.

Is there a way, to make the first portion (the one that shows "Martin via Smartsheet") show the person's name, that fills out the form?

If I have the option "Send from Smartsheet Automation" selected, it shows their name in the second portion as "… request submitted by …", as you had suggested in your reply, and that's ok. I'd like to see their name in the first portion, though. That might not be possible.

dojones

I don't think it's possible to change the triggering user to another name. You could word the second line to say anything you want (with "request submitted by"), but first line appears to be limited.

Martin_M

https://community.smartsheet.com/discussion/comment/434756#Comment_434756

Hi again,

yes, that's what it seems to be.

Martin_M

I found out, what the culprit is:

If the person, that's filling out the form, does not have their name entered in their Profile Settings, then Smartsheet (as hard as it may try) is not able to determine the triggering user.

Everybody, that either is filling out smartsheet forms already or potentailly will fill one out in the future will have to have their name entered in the Personal Settings.
Only then Smartsheet is able to determine the name of the triggering user.
My guess is, that the person also would need to be registered and have a valid email address entered for any automation to properly function.