Viewing attached PDF doesnt always open. It sometime gives an error that it cant be opened and...

heyjay

have to download to view the file. How do I prevent this from happening? Its a hit or miss.

Isaac A.

Hello @heyjay !

I was able to reproduce the problem once but found that upon subsequent attempts, the PDF preview opened without any errors.

To troubleshoot, I would first try these general steps:

• Try incognito mode in your browser in case it's related to your browser's cache and cookies.
• Test the PDF preview across different browsers

Most image formats like .jpg, .png, .gif are supported, along with Portable Document Format (.pdf) and Microsoft Office Suite files such as .docx, .pptx, .xlsx.

See these articles for more details:

• Attach files to a sheet or report
• View and download attachments

If the issue persists after checking the details in these articles and troubleshooting steps, I recommend reaching out to our support team. Please provide them with a copy of your attachment and the URL(s) of the affected sheet(s) so they can assist you further through a private channel. A screen recording will also be helpful.

Cheers, 

Isaac.