Viewing attached PDF doesnt always open. It sometime gives an error that it cant be opened and...

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heyjay
heyjay ✭✭✭✭✭
edited 05/09/24 in Smartsheet Basics

have to download to view the file. How do I prevent this from happening? Its a hit or miss.

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Answers

  • Isaac A.
    Isaac A. Employee Admin
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    Hello @heyjay !

    I was able to reproduce the problem once but found that upon subsequent attempts, the PDF preview opened without any errors.

    To troubleshoot, I would first try these general steps:

    • Try incognito mode in your browser in case it's related to your browser's cache and cookies.
    • Test the PDF preview across different browsers

    Most image formats like .jpg, .png, .gif are supported, along with Portable Document Format (.pdf) and Microsoft Office Suite files such as .docx, .pptx, .xlsx.

    See these articles for more details:

    If the issue persists after checking the details in these articles and troubleshooting steps, I recommend reaching out to our support team. Please provide them with a copy of your attachment and the URL(s) of the affected sheet(s) so they can assist you further through a private channel. A screen recording will also be helpful.

    Cheers, 

    Isaac.