Why are my UK users getting updates and emails in French?

Alex129

I have a UK user of our workspace that was granted access to Smartsheet by my colleague who lives in France and now the UK customer user keeps getting all emails and visuals in SS in French. Any ideas why and how i can get the UK user to get everything in English?

Andrée Starå

https://community.smartsheet.com/discussion/121900/why-are-my-uk-users-getting-updates-and-emails-in-french

Hi,

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic weekend!

Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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SmartWay360

Hi, @Alex129

It is possible that their Regional preferences needs to be updated in the Settings / Personal Settings:

Best,

Beata