Workflow Fails to Send Emails to Assignees When Manually Triggered

System

This discussion was created from comments split from: How to assign someone to a task and have the assignment send an email notification to the assignee?.

rodel.policarpio

I have the same issue. I have a column called " Assigned To" and filled-in Assignees. The Workflow I created is to "Send to contacts in a cell" if an item is 3 days Past due at 6AM every morning. I manually triggered it using the "Run Now" feature since I cannot wait until the following morning for the email.

No email is being generated. Please help. Thank you

Jason P

@Hi @rodel.policarpio

Can you share some screen shots of the workflow? remove sensitive information.

rodel.policarpio

Hey thanks for responding. We actually resolved the issue. The problem was that the "Assigned To" field, although a Contact List, was in a text format (not email). It was not pulling the emails.

Thank you,

Rodel

Andrée Starå

https://community.smartsheet.com/discussion/comment/437596#Comment_437596

Hi,

I hope you're well and safe!

Excellent! Glad you got it working!

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD


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