Automation not working

Nathan Umbriac

Hello,

I've created a form and setup different automated workflows. When the form is submitted, and a new row is added, I have a notification going out to someone's email. This is working fine. The next step is not working. When someone at the sheet level changes a dropdown from blank to 'pending', I want a notification to go out to a separate email address. The automation trigger is when rows are added and when 'Type of Request' is 'X', with a condition of 'Request Reviewed Status' is one of 'Pending', then send a notification.

Is the order incorrect or condition incorrect? Thanks for your advice!

bisaacs

Hey @Nathan Umbriac,

Is this all in one workflow or split out? If it's not split, you'll want to do that. You'd then want the automation trigger for the 2nd email to be "When rows are changed" rather than "When rows are added".

Hope this helps!

Nathan Umbriac

Thank you, @bisaacs

I do have all of the workflows split out. The completed workflow is working, but the pending workflow is not.

Any additional insights?

bisaacs

Hey @Nathan Umbriac,

Can you provide a screenshot of the workflow that's not working?