Why can't a user upload a file from OneDrive to a form?

Anna Rain

Hi there!

I've just released an intake form that has a mandatory file upload. I have one user who can't upload files from her OneDrive. I got her to try and upload from her desktop as a test, and that worked. I haven't had any further reports of this issue from other users. I read a few posts on this and there seems to be an issue with shared OneDrive account uploads, but she has an individual account as far as we can see (same as anyone else). When she tries to upload via the file browser in the form, the "Open" option in OneDrive is greyed out. She can drag the files over to the form, but they don't seem to save, as she's not able to submit the form, indicating that the form didn't register that all submission requirements were met.

Any ideas what the issue might be?

Thanks!

Gia Thinh

Hi Anna,

Whenever uploading a file to a form, ensure it is available in the local storage. This means you should be able to open it on your local machine.

Gia Thinh

The file with the green circle status is available on the local storage, the file with the cloud status is not. You may want to check that.

Gia Thinh

Hi Anna,

Whenever uploading a file to a form, ensure it is available in the local storage. This means you should be able to open it on your local machine.

Anna Rain

Hi @Gia Thinh thank you for your response! After some digging, I thought as much. But I can't see a difference between her OneDrive files and mine, for example. Both are showing as available online. My upload works, hers doesn't.

Gia Thinh

The file with the green circle status is available on the local storage, the file with the cloud status is not. You may want to check that.

Anna Rain

The strange thing is that my files aren't showing the green tick either, and I can upload them regardless. I do suspect that it has to do with file availability, but so far, we can't see any difference between her files and mine, though there clearly must be. Thanks again for your answer!