Hi
Every time I open Smartsheet I have to manually resize each column to show all columns as well as to fit the entire sheet to my screen. This also happens when I switch to another application and then switch back to the Smartsheet and I have to redo it over again.
So boring!
Is there any way to tell Smartsheet to keep the set length of the columns not to resize or shrink them at every open?
Hi,
I hope you're well and safe!
They shouldn't change if someone isn't changing them.
Is it in the app or web?
Also, have you checked the activity log for clues?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
thank you for your prompt response, I'm primarily using the Windows app.
Nobody resizes the columns, they just resize themselves upon each opening of the window.
Any clue how to fix this?
Strange!
Can you share some screenshots of before and after? (Please delete/replace any confidential/sensitive information before sharing) That would make it easier to help.
✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Is it possible you aren't saving after you resize the columns? Smartsheet doesn't have continuous save (yet).
If you're adjusting columns, saving, and they resize on open then it's likely a bug. I'd report it to Support. It's not supposed to work that way, and I haven't seen that behaviour myself.
Excellent!
This is because you have Frozen a column and are looking at the Gannt view.
If you check at the bottom you can see that there are different sections.
Make sense?
✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Well, why this should happen with frozen column?
I think the user should be able to adapt the view to their needs and save it without having to resize, or unfreeze and freeze columns every time they get back to the Smartsheet file.
Unfreezing and changing the view helped though.
Thank you
You can. Smartsheet normally saves the size and position of columns and Gantt "splitter".
If someone else edits the sheet and rearranges, unfreezes, etc then the sheet will be different when you open it. Smartsheet doesn't save sheet column size/arrangement settings per user, it's per sheet.
The screenshots you posted were before and after a column freeze, hence Andree's response. If you freeze a column then save, then Smartsheet will remember that frozen column.
thank you for your response.
The screenshots above are both with frozen columns.
Also, I do Save every time I resize it back manually.
However on next open it is shrunk back again hiding all the columns in between.
Besides, all other team members have either view or comment only access so nobody touches the chart or resizes the columns.
Then if it's not saving there's an issue… I'd suggest open a Support ticket. It should save column size, position, frozen status, and Gantt splitter position.
Yes, I agree with Brian.
Submit the support ticket through the new Smartsheet Support Portal.
✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Thank you guys, just followed the link to support portal, and this is what I get, not funny any more :)
Yes, there are some issues at the moment.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Will try later, thank you!
I tried to put a support ticket in also, got same output.
