Need Help! "Unable to determine your identity, therefore we are unable to process your request."

SuperRan · 05/29/24

I am working on a solution (Automation) that allows people to approve a certain request (from the form). In the approval workflows I created, I am sending an automatic approval request to an email indicated in a cell. The recipient received the email request, but when opening the request (clicking the button in email), the message (see image) below shows.

Does this process of approval only applicable to individuals with Smartsheet account? Or can this be allowed to even without credentials?

Thank you.

Paul Newcome · 05/29/24

Have you double checked your automation settings to see what restrictions there are?

SuperRan · 05/30/24

https://community.smartsheet.com/discussion/comment/438209#Comment_438209

The permission is set to Unrestricted. I assumed that the 3rd bullet will allow me to do the setup I created.

Paul Newcome · 05/30/24

I would suggest reaching out to support on this one. It sounds like you may have encountered a bit of a bug somewhere.

Murilo Masson · 11/25/24

I am facing the same scenario for a while with one only user.

Did we find a solution for this?

Need Help! "Unable to determine your identity, therefore we are unable to process your request."

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