Workflow Notifications Suddenly Stopped Despite Correct Permissions

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System
System Employee Admin
This discussion was created from comments split from: Not receiving emails via automated workflow.

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  • Yemi A
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    Hello,

    I have the same issue. All permissions are correct but nothing.

    I was testing the conditions by running the workflow and I was getting notifications.

    It used to work just 9 hours ago. But now, I'm no more getting notifications even from the workflow that was working but I see all the notifications in the notification center.

    Any help will be most appreciated.

    BR,

    Yemi

  • Genevieve P.
    Genevieve P. Employee Admin
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    Hi @Yemi A

    Can you post a few screen captures, blocking out sensitive data? It would be helpful to see your sheet in Grid view and the entire workflow set-up so I can replicate what you're describing.

    If you're seeing notification in the bell icon in the app, but no emails, then this likely indicates that the emails are being caught in either a Spam filter or a third-party application (such as Mimecast) that protects your account. Here's an article with some troubleshooting steps to try: https://help.smartsheet.com/articles/2481987-troubleshoot-email-send-issues

    Cheers,
    Genevieve