Collaborators in China cannot sign up for free account?

lauren_kruse13

Hello,

I recently created a new smartsheet workspace and shared it with collaborators in China. For some reason when they go to set up a new account (free user as our Institute has the license) the page will not jump and allow them to create an account. We have collaborators in Europe and Japan who were able to set up an account without issue.

Has anyone experienced this same issue? Is Smartsheet not accessible in China?

Thank you!!

Andrée Starå

https://community.smartsheet.com/discussion/122646/collaborators-in-china-cannot-sign-up-for-free-account

Hi,

I hope you're well and safe!

What happens more specifically?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

lauren_kruse13

Hi Andree,

Our collaborator said that when they click the "create one" link (see attachment), that the link does not bring them to the page that should allow them to set up an account. Instead, nothing happens.

Thanks!

Andrée Starå

https://community.smartsheet.com/discussion/comment/438396#Comment_438396

Happy to help!

I can't see the attachment. Can you add it again?

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

lauren_kruse13

image_123650291 (2).JPG

See if this works!

MarjorieP

Hello @lauren_kruse13

Wondering if this issue was resolved for you. We also have users in China and would like to know if I need a workaround.

Thanks so much!

MarjorieP

lauren_kruse13

Hi Marjorie,

Unfortunately this has not been resolved for me. They still are not able to set up an account, the page will not jump.

egltd

HI All

The workaround is mentioned in the following thread

https://community.smartsheet.com/discussion/70274/access-blocked-from-china-workarounds

The solution would be for Smartsheet to move to another captcha provider. This is the only thing blocking users from signing up atm.

Kind regards,

Richard Smith