Removing a user - still showing in dropdown
Hi all!
Quick question, I removed a user from our account but the name still pops up in the dropdown for one of the columns in our sheets. How can I remove that? Or will it just stay there although the user is removed?
Thanks!
Best Answer
-
Hey @laura.sandoval,
Hope all is well with you! Based on what you're describing, there's a possibility that they might be residually cached in the system, or could be a part of the limited list values of the contact list. In the column referenced, is it set to "Restrict to list values," and the account in question is still a part of the list (see image below)?
It could be as simple as removing them from the given list. Otherwise, it could be a laggy delay of clear-outs. If the contact is in any other cells within the sheet, those might need to as well be retroactively removed.
Answers
-
Hey @laura.sandoval,
Hope all is well with you! Based on what you're describing, there's a possibility that they might be residually cached in the system, or could be a part of the limited list values of the contact list. In the column referenced, is it set to "Restrict to list values," and the account in question is still a part of the list (see image below)?
It could be as simple as removing them from the given list. Otherwise, it could be a laggy delay of clear-outs. If the contact is in any other cells within the sheet, those might need to as well be retroactively removed.
-
Ohhh I see ok thank you! This was helpful! @eliweitz
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 62.8K Get Help
- 376 Global Discussions
- 207 Industry Talk
- 440 Announcements
- 4.5K Ideas & Feature Requests
- 139 Brandfolder
- 129 Just for fun
- 130 Community Job Board
- 449 Show & Tell
- 30 Member Spotlight
- 1 SmartStories
- 284 Events
- 33 Webinars
- 7.3K Forum Archives