Sometimes, users will submit their form and receive a confirmation email that their submission has b

rutvi

Sometimes, users will submit their form and receive a confirmation email that their submission has been received. However, on my end when I go into the SmartSheet, the response will show up as a completely blank row with no information. Why does this happen?

Andrée Starå

https://community.smartsheet.com/discussion/122928/sometimes-users-will-submit-their-form-and-receive-a-confirmation-email-that-their-submission-has-b

Hi,

I hope you're well and safe!

Can you see that the row has been added but is blank?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

rutvi

Yes, I see the row and it is blank

Andrée Starå

https://community.smartsheet.com/discussion/comment/439235#Comment_439235

Ok. How do you know that it's a new row from the form?

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!