Automation will not open

Tonja K

when I click on any of the types of workflows, template, from scratch or manage, i get this message. Anyone know why this is happening?

Andrée Starå

https://community.smartsheet.com/discussion/123207/automation-will-not-open

Hi,

I hope you're well and safe!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues:
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• Test on another device
• Test on another network
• Clear the browser cache
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

JIDEATTURRA

Try clearing your browser cache and reloading.

Andrée Starå

https://community.smartsheet.com/discussion/123207/automation-will-not-open

Hi,

I hope you're well and safe!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues:
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• Test on another device
• Test on another network
• Clear the browser cache
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!