Smartsheet account locked due to too many failed attempts

Nandhakumar S

My Smartsheet account is locked due to too many failed login attempts. I selected "Forgot Password," but I did not receive an email. Then I tried to sign in via my Microsoft account, but I received an error message saying, "Access to your account is blocked due to a billing issue. Please submit a request to resolve the issue."

Please let me know if you have a solution for this issue.

https://prnt.sc/Ce-AWbAbZ2wK

Andrée Starå

https://community.smartsheet.com/discussion/123312/smartsheet-account-locked-due-to-too-many-failed-attempts

Hi,

I hope you're well and safe!

Test if you can access the support portal and contact billing support.

https://supportportal.smartsheet.com/s/

Did that work/help?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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