Smartsheet account locked due to too many failed attempts
My Smartsheet account is locked due to too many failed login attempts. I selected "Forgot Password," but I did not receive an email. Then I tried to sign in via my Microsoft account, but I received an error message saying, "Access to your account is blocked due to a billing issue. Please submit a request to resolve the issue."
Please let me know if you have a solution for this issue.
Answers
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Hi,
I hope you're well and safe!
Test if you can access the support portal and contact billing support.
Did that work/help?
I hope that helps!
Be safe, and have a fantastic day!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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