Automation is repeating the subject line 3 times

Kelli Bretsch

I've set up an automation to go to the contacts listed in contact column. One contact is a cell phone number with SMS gateway code so that it can go as a text.

It works great, other than it repeats the subject line I enter in the automation three times before inserting the body of the message. For example my subject line in the automation is "Please complete". When I receive the automation its showing up as:

"(Please complete) Please complete Please complete"

Then the body

The automation is an Alert, Sent to Contacts in a cell with my contact column selected with a custom subject and body with it including the message only, no links to the sheet or fields.

Can anyone provide guidance on how to get it to stop repeating the subject line 3 times? I've tried just using a space, then it just displays "(no subject)". I've tried using a * but that displays as (*) * *.

Any help would be appreciated!

Gia Thinh

It's strange.

Did you try to create a new workflow from the scratch and deactive the old alert workflow?

Kelli Bretsch

I have recreated it with the same result. My subject line is test, it shows as (Test) Test Test

Gia Thinh

Can you provide screenshots of the automation workflow and the received message?

Kelli Bretsch

Here is the entire workflow:

Kelli Bretsch

Here is a the message thats coming through, in this example I had a subject line of "Please complete"

Gia Thinh

I have no idea with the reason.

Try to add a dynamic field to the subject line, ie Test {{field}} and see how the message will be.

Kelli Bretsch

I tried that with the same result, the dynamic field is a first name and now I'm getting, (Test Jeff) Test Jeff Test Jeff…

Gia Thinh

I am thinking about a bug 🤔 and should you raise a support ticket with Smartsheet

Kelli Bretsch

When the contact is an email address the subject doesn't repeat, it only repeats when it goes to a contact that is a phone number with carrier gateway such as 1238675309@vtext.com.