Approval workflows | Missing approval button in the approval email

VictoriaScarlett

Dear Smartsheet Community,

We created an approval workflow that was working well. Recently, we noticed that when an approval request is triggered, the YES and NO buttons in the approver email are missing. Initially, we suspected this might be due to the new Outlook system, but our tests ruled this out. Has anyone experienced a similar issue or knows how to restore the YES/NO buttons in the approver email?

Below is the workflow we are using:

Below the approver email without the approval buttons:

Many thanks in advance, as I'm losing my mind over this! :))

Gia Thinh

Hi VictoriaScarlett

Click on Open request button to open the approval page

VictoriaScarlett

Dear Gia, the form itself had a button to approve it without the need to open the item in smartsheet itself. Has this function been disabled? Thats what i am trying to figure out.

Brian_Richardson

It doesn’t open in Smartsheet- it opens a short web form with the buttons. As far as I know, it’s always been like that, at least the last three years.

VictoriaScarlett

Dear Gia, indeed you have to open the request form:

Then the approval buttons are available :).

Thank you!