Lost sheets on original trial - new trial created to same email address

Jolo

I started a trial on my personal laptop with my work email. And created several sheets. I had login details saved in the chrome browser for that trial on that laptop.

Now I have my work laptop and tried to have access to that same trial, so I can see the sheets I created. But for some reason it has created a new trial to that same work email address, it has 30 days again. And I am not able to see the sheets I created.

How can I get the sheets back?

Genevieve P.

Hi @Jolo

Is it possible that you may have created a Trial on two different versions of Smartsheet, but with the same email address?

For example, the EU Region version of Smartsheet vs. the US version?

• Here's the US login page: https://app.smartsheet.com/b/home
• Here's the EU login: https://app.smartsheet.eu/b/home

I would check to see if you have .com or .eu in your URL, then try signing in to the other version to find your sheets.

Cheers,
Genevieve

Genevieve P.

Hi @Jolo

Is it possible that you may have created a Trial on two different versions of Smartsheet, but with the same email address?

For example, the EU Region version of Smartsheet vs. the US version?

• Here's the US login page: https://app.smartsheet.com/b/home
• Here's the EU login: https://app.smartsheet.eu/b/home

I would check to see if you have .com or .eu in your URL, then try signing in to the other version to find your sheets.

Cheers,
Genevieve

Jolo

Yes that was the issue! I now have my sheets back on the EU version. Thanks so much, that saved me a lot of time recreating them!